Professional and Management Development Training
Develop and provide training materials and programs for concession leaders, managers and staff to improve productivity, service delivery, and customer engagement in fast-paced airport environments
Our Approach
Offer training programs for retail concession managers, focusing on leadership, customer service excellence, and compliance with airport retail standards.
Assess training gaps for leadership, operations, and compliance within the concessionaire’s workforce.
Create customized training modules covering operational efficiency, customer service, and regulatory compliance.
Conduct workshops, seminars, or e-learning sessions for concession staff and management teams.
Monitor the impact of training through pre- and post-assessments, ensuring key learning objectives are met.
Provide feedback sessions and follow-up training to ensure continued development and operational excellence.